SATISFACCIÓN DE LOS HUÉSPEDES EN EL GAYLORD OPRYLAND
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Schering-Plough: Responding to the Market
In mid-2003, Schering-Plough and all the other major pharmaceutical companies in Brazil were faced with the need to make structural changes.  As one of the ten biggest pharmaceutical companies, Schering-Plough had maintained a company routine for 30 years.  Could the company change and, at the same time, capture larger slices of the market?  Hearing that other companies had achieved success with FranklinCovey's 7 Habits methodology, the company invited FranklinCovey to initiate 7 Habits training.  The training was so successful that the content is now part of the company's annual Managerial Development course. 

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ScriptSave
ScriptSave, a leading provider of prescription-drug discounts and pharmacy savings programs, decided that in order to be successful, its customer service quality had to be at the highest level possible. After training in the 7 Habits of Highly Effective People and the 4 Roles of Leadership, ScriptSave was able to achieve one of the lowest call abandonment rates in the industry as well as reduce employee turnover to less than half that of the industry.

Sonitel
Sonitel, S.A. un compañía que otorga tecnología a los trabajadores de informática de corporaciones Centroamericanas, se enfrentaba con el problema de cambiar la tendencia negativa en sus resultados financieros y al mismo tiempo cambiar la mentalidad y los hábitos de los equipos de trabajo dentro de la compañía. Después de implementar Los 4 Roles del Liderazgo, Los 7 Hábitos de las Personas Altamente Efectivas, FOCO: Logrando Tus Prioridades Más Importantes, y el Instrumento xQ, Sonitel, S.A. vio crecer sus ingresos de US $100.000 en el año 2001 a US $1.8 millones en el año 2005 junto con un incremento en la satisfacción de sus clientes.

Sonitel, S.A.
Sonitel, S.A., a company that provides technology to the information worker of corporations in Central America, faced the challenges of trying to change the downward trend of their bottom line while changing the mindset and habits of the teams within the company. After implementing The 4 Roles of Leadership, The 7 Habits of Highly Effective People, FOCUS: Achieving Your Highest Priorities, and Execution Quotient (xQ), Sonitel, S.A. saw their recurrent revenue increase from $100,000 in 2001 to $1.8 million in 2005 along with an increase in customer satisfaction.

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Sony EMCS Malaysia
Facing consolidation, Sony EMCS Malaysia introduced The 7 Habits of Highly Effective People to better cope with new management styles and different work cultures. After training over 80 percent of its staff, Sony EMCS Malaysia has learned to function as one synergistic unit.

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SPECIAL REPORT: Goal Awareness in U.S. Companies
The Center for Advanced Research at FranklinCovey has released the results of a large new study on goal-awareness by employees in U.S. companies.  After analyzing the responses of thousands of workers over the past five years, the Center has found that only 15 percent of American workers can name all of their company's yearly goals, and that employees in the public sector have the worst goal-awareness of any employees in America.

Special Report: Labor Unions and FranklinCovey Solutions

Organizations using the 7 Habits, the 4 Disciplines and other FranklinCovey solutions find themselves able to work with labor unions in a more productive way.  This is a brief collection of comments by leaders about unions.

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SPECIAL REPORT: The 7 Habits of Successful Families in Florida

In 2008, the U.S. Department of Health and Human Services released a report on the status of three marriage improvement initiatives it had funded in Chicago,  Boston, and Jacksonville, Florida.  The Jacksonville program based its training program on various FranklinCovey 7 Habits courses.  This document provides an excerpt from Chapter 4 of the main report, the chapter reviewing the Jacksonville program. So impressive is the work of the Jacksonville program that it should and will serve as a model for community leaders worldwide.

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Special Report: Thriving in Troubled Times
Despite the hard economic times, some companies are thriving.  See how FranklinCovey's methodologies have helped.