Center for Advanced Research

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  • SATISFACCIÓN DE LOS HUÉSPEDES EN EL GAYLORD OPRYLAND
    Video en espanol.

    ORGANIZATIONAL CHALLENGE: Increase Customer Satisfaction
    TYPE OF ORGANIZATION OR INDUSTRY: Hospitality
    Location: Nashville, Tennessee, USA
    Date of Study: 2006-2009
    TYPE OF DOCUMENT: Video
    Pages: 0    Illustrations: 0
    FRANKLINCOVEY SOLUTION: The 4 Disciplines of Execution
    Author: N/A
  • Schering-Plough: Responding to the Market
    In mid-2003, Schering-Plough and all the other major pharmaceutical companies in Brazil were faced with the need to make structural changes.  As one of the ten biggest pharmaceutical companies, Schering-Plough had maintained a company routine for 30 years.  Could the company change and, at the same time, capture larger slices of the market?  Hearing that other companies had achieved success with FranklinCovey's 7 Habits methodology, the company invited FranklinCovey to initiate 7 Habits training.  The training was so successful that the content is now part of the company's annual Managerial Development course. 

    ORGANIZATIONAL CHALLENGE: Improve Leadership Skills, Manage Change: Merger, Expansion etc.
    TYPE OF ORGANIZATION OR INDUSTRY: Healthcare/Pharmaceutical
    Location: Brazil
    Date of Study: October 2009 (English ver.)
    TYPE OF DOCUMENT: Success Story
    Pages: 2    Illustrations: 0
    FRANKLINCOVEY SOLUTION: Leadership, The 7 Habits
    Author: N/A
  • ScriptSave
    ScriptSave, a leading provider of prescription-drug discounts and pharmacy savings programs, decided that in order to be successful, its customer service quality had to be at the highest level possible. After training in the 7 Habits of Highly Effective People and the 4 Roles of Leadership, ScriptSave was able to achieve one of the lowest call abandonment rates in the industry as well as reduce employee turnover to less than half that of the industry.

    ORGANIZATIONAL CHALLENGE: Increase Customer Satisfaction, High Employee Turnover
    TYPE OF ORGANIZATION OR INDUSTRY: Healthcare/Pharmaceutical
    Location: Tucson, Arizona, USA
    Date of Study: 2001
    TYPE OF DOCUMENT: Success Story
    Pages: 4    Illustrations: 4
    FRANKLINCOVEY SOLUTION: Leadership, The 7 Habits
    Author: N/A
  • Sonitel
    Sonitel, S.A. un compañía que otorga tecnología a los trabajadores de informática de corporaciones Centroamericanas, se enfrentaba con el problema de cambiar la tendencia negativa en sus resultados financieros y al mismo tiempo cambiar la mentalidad y los hábitos de los equipos de trabajo dentro de la compañía. Después de implementar Los 4 Roles del Liderazgo, Los 7 Hábitos de las Personas Altamente Efectivas, FOCO: Logrando Tus Prioridades Más Importantes, y el Instrumento xQ, Sonitel, S.A. vio crecer sus ingresos de US $100.000 en el año 2001 a US $1.8 millones en el año 2005 junto con un incremento en la satisfacción de sus clientes.

    ORGANIZATIONAL CHALLENGE: N/A
    TYPE OF ORGANIZATION OR INDUSTRY: Communication/Media/Telecommunications, Consulting/Technology/Engineering Services
    Location: Panama
    Date of Study: 2001-2005
    TYPE OF DOCUMENT: Success Story
    Pages: 2    Illustrations: 1
    FRANKLINCOVEY SOLUTION: Leadership, The 7 Habits, xQ Survey (Execution Quotient)
    Author: N/A
  • Sonitel, S.A.
    Sonitel, S.A., a company that provides technology to the information worker of corporations in Central America, faced the challenges of trying to change the downward trend of their bottom line while changing the mindset and habits of the teams within the company. After implementing The 4 Roles of Leadership, The 7 Habits of Highly Effective People, FOCUS: Achieving Your Highest Priorities, and Execution Quotient (xQ), Sonitel, S.A. saw their recurrent revenue increase from $100,000 in 2001 to $1.8 million in 2005 along with an increase in customer satisfaction.

    ORGANIZATIONAL CHALLENGE: Improve Employee Productivity
    TYPE OF ORGANIZATION OR INDUSTRY: Consulting/Technology/Engineering Services
    Location: Panama City, Panama
    Date of Study: 2001-2005
    TYPE OF DOCUMENT: Success Story
    Pages: 1    Illustrations: 1
    FRANKLINCOVEY SOLUTION: Leadership, The 7 Habits, xQ Survey (Execution Quotient), 5 CHOICES / FOCUS: Individual Effectiveness
    Author: N/A
  • Sony EMCS Malaysia
    Facing consolidation, Sony EMCS Malaysia introduced The 7 Habits of Highly Effective People to better cope with new management styles and different work cultures. After training over 80 percent of its staff, Sony EMCS Malaysia has learned to function as one synergistic unit.

    ORGANIZATIONAL CHALLENGE: Create a Unified Company Culture
    TYPE OF ORGANIZATION OR INDUSTRY: Manufacturing
    Location: Malaysia
    Date of Study: 2004
    TYPE OF DOCUMENT: Success Story
    Pages: 1    Illustrations: 0
    FRANKLINCOVEY SOLUTION: The 7 Habits
    Author: N/A
  • SPECIAL REPORT: Goal Awareness in U.S. Companies
    The Center for Advanced Research at FranklinCovey has released the results of a large new study on goal-awareness by employees in U.S. companies.  After analyzing the responses of thousands of workers over the past five years, the Center has found that only 15 percent of American workers can name all of their company's yearly goals, and that employees in the public sector have the worst goal-awareness of any employees in America.

    ORGANIZATIONAL CHALLENGE: Failure to Achieve Goals, Create a Unified Company Culture
    TYPE OF ORGANIZATION OR INDUSTRY: All
    Location: USA
    Date of Study: August 2009
    TYPE OF DOCUMENT: Other
    Pages: 3    Illustrations: 2
    FRANKLINCOVEY SOLUTION: All
    Author: Center for Advanced Research
  • Special Report: Labor Unions and FranklinCovey Solutions

    Organizations using the 7 Habits, the 4 Disciplines and other FranklinCovey solutions find themselves able to work with labor unions in a more productive way.  This is a brief collection of comments by leaders about unions.

    ORGANIZATIONAL CHALLENGE: Improve Communication, Create a Unified Company Culture
    TYPE OF ORGANIZATION OR INDUSTRY: Manufacturing, Education
    Location: various
    Date of Study: March 2009
    TYPE OF DOCUMENT: Other
    Pages: 2    Illustrations: 0
    FRANKLINCOVEY SOLUTION: Leadership, The 4 Disciplines of Execution, The 7 Habits
    Author: N/A
  • SPECIAL REPORT: The 7 Habits of Successful Families in Florida

    In 2008, the U.S. Department of Health and Human Services released a report on the status of three marriage improvement initiatives it had funded in Chicago,  Boston, and Jacksonville, Florida.  The Jacksonville program based its training program on various FranklinCovey 7 Habits courses.  This document provides an excerpt from Chapter 4 of the main report, the chapter reviewing the Jacksonville program. So impressive is the work of the Jacksonville program that it should and will serve as a model for community leaders worldwide.

    ORGANIZATIONAL CHALLENGE: Failure to Achieve Goals, Improve Communication, Other Problems, Improve Teamwork
    TYPE OF ORGANIZATION OR INDUSTRY: Other
    Location: Jacksonville, FL, USA
    Date of Study: Summer 2008
    TYPE OF DOCUMENT: Other
    Pages: 26    Illustrations: 0
    FRANKLINCOVEY SOLUTION: The 7 Habits
    Author: U.S. Dept. of Health and Human Services
  • Special Report: Thriving in Troubled Times
    Despite the hard economic times, some companies are thriving.  See how FranklinCovey's methodologies have helped.

    ORGANIZATIONAL CHALLENGE: All
    TYPE OF ORGANIZATION OR INDUSTRY: Manufacturing
    Location: England and Mexico
    Date of Study: 2008
    TYPE OF DOCUMENT: Other
    Pages: 2    Illustrations: 0
    FRANKLINCOVEY SOLUTION: Leadership, The 4 Disciplines of Execution, The 7 Habits, xQ Survey (Execution Quotient)
    Author: N/A